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I get this email. It says that I am a Network Solutions GOLD VIP Program member. I get special access to Tech Support and huge discounts on service.
Since PopularWireless.com has today been plagued with INTERNAL SERVER ERRORS, INTERMINABLE LOAD TIMES, and in general damned poor service, I decided what the heck I’ll try the special 800 number.
What I get is the PHILIPPINES. Network Solutions is based in the USA but I, a valued GOLD VIP PROGRAM MEMBER get support from a third party company in the Philippines. Nothing has changed. Service as usual. They could CARE LESS, as usual.
There is NO dedicated team to resolve the DAY LONG SITE ISSUES that any reputable company of Network Solution’s size would have detected on its own. There is no priority issue handling as claimed because everybody at Network Solutions is at HOME over the weekend. I did not notice ENHANCED on-line account tools either.
It doesn’t matter how loud you yell, or how strong the language is anymore. American companies just no longer give a damn about about service. The one I work for is of course excluded from that broad brush. Just don’t tell me you work for Network Solutions, because if you do I will HANG UP on your sorry self.
The Internal Server Errors experienced today, the LONG LOAD TIMES are all courtesy of NETWORK SOLUTIONS.
Internal Server Error
We’re sorry for the inconvenience, but there has been an internal server error. Please click on the back button to return to the former page.
After four minutes of waiting I got the above error. This has been going on for FOURTEEN HOURS. This means that NS does not monitor their servers on weekends. They wait, hoping Gold VIP customers like me won’t call. But I did. My call second call to then Philippines resulted in a rep saying yes you are right I will escalate this! Hoo rah! I won’t hold my breath.
After four minutes of waiting I got the above error. This has been going on for FOURTEEN HOURS. This means that NS does not monitor their servers on weekends. They wait, hoping Gold VIP customers like me won’t call. But I did. My call second call to then Philippines resulted in a rep saying yes you are right I will escalate this! Hoo rah! I won’t hold my breath.
All the GOLD and still I’m just a putz to them.
Service to customers in the USA by companies they count it is a mess. It is a disgrace from which we may never recover.
Not Found
Sorry, but you are looking for something that isn’t here.
I keep getting errors.
Service is intermittent. Database connections are getting lost. No word yet. Thanks to Bill Easterday for the email.
